ONBOARDING MANAGER

N3RVE Music is powered by the world leader in music distribution, marketing and technology that empowers labels, artists and management teams to grow their businesses and thrive in the global music industry. Our comprehensive suite of solutions includes marketing strategy, insights and analytics, rights management, advertising, royalty accounting, video monetization and music licensing, all accessible through an intuitive client platform offering the latest in technological innovation to put clients at the forefront of the music industry.  

​N3RVE seeks a dedicated, self-driven onboarding manager with effective communication skills to support its growing sales business. This role requires a close nit network, proper ettiquitee and a passion for networking. The onboarding manager is the beacon and avatar of the entire N3RVE Music platform.   A high level of integrity and discretion handling confidential information and professionalism dealing with senior executives inside and outside the company is imperative. Humor, composure, and the ability to foster a fun and positive meeting environment is a must, as is flexibility and a willingness to turn on a dime as priorities shift. The successful candidate will understand business priorities, proactively anticipate needs, and drive improvements that build capacity for the leadership team. Completing complex tasks quickly with little to no guidance, reacting with appropriate urgency to situations that require quick turnaround, and taking effective action without having to know the whole picture is key to success.  

In addition to being a front-facing liaison with new partners and clients, your responsibilities will include investigating, solving, and escalating issues within our operations team on behalf of our clients. Main components of the day-to-day are:

• Onboarding new clients to our distribution and royalty accounting platform

• Training new clients in using the N3RVE platform system

• Introducing clients to all N3RVE processes and points of contact

• Setting up DSP connections and switching catalogs from previous distributors

• Guiding clients in migrating their (back) catalog to the N3RVE system and N3RVE system

• Planning, coordinating and delivering required work to support our client’s business needs

• Managing issue resolution and escalating appropriate issues to the development and global operations teams, where and when required

• Providing email and phone support

• Supporting our executives in providing a high level of assistance to regional clients

• Investigating, troubleshooting and (where possible) solving technical and content-related issues

• Creating support documentation, training guides and procedures

• Testing software improvements and bug fixes

You are tech-savvy, communicative and have experience in dealing directly with customers. Some of the basic qualities and capabilities that are required for this role are:

• Previous experience in a client facing support role

• Independent worker / thinker / planner

• Excellent communication and analytical skills

• Motivated to develop one’s skills

• Analytical and investigative

• Organised and comfortable tracking and prioritising multiple issues

• Able to work under (time) pressure

• Comfortable working in an agile environment

• Fluent in English and either Korean, Cantonese, Mandarin

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We would be thrilled to have someone on board who is passionate about music and has a firm understanding of digital supply chain operations. So please make sure to mention if any of this describes you:

• Have music industry experience, especially in digital operations

• Know how N3RVE or a similar music delivery platform works

• Have an understanding of YouTube Content ID and further UGC services

• Have a basic knowledge of royalty accounting in music

• Understand music metadata issues

• Knowledge of the digital music consumer landscape